Guidelines for Acrobat Connect User Community Forums
Welcome to the Acrobat Connect User Community Forums, a place for constructive discussions among users of Adobe Acrobat Connect software. The forums are actively moderated, but messages are *not* screened before they are posted. Only registered members can post.
The following guidelines are intended to help foster professional, helpful community interaction. Forum participants are required to abide by these rules of etiquette. In general, they call for participants to treat each other with respect in all discussions. Adherence to the guidelines will ideally be self-regulated by and among participants; the forum moderator will intervene only if and when required.
If circumstances warrant, ConnectUsers.com reserves the right to enforce compliance with stated forum policies. At the forum moderator's discretion, behavior deemed inconsistent with and in violation of these guidelines may lead to punitive actions. In the case of serious or chronic violations, this may include revoking Acrobat Connect User Community membership.
The most important principles are summarized below:
Show Respect
The forums are designed to encourage widespread interaction among a worldwide community, made up of users with different levels of expertise. Don't belittle people for asking simple questions. It discourages and intimidates new members from participating, and diminishes the value of the forums for all.
No SPAM
A firm No-SPAM policy is in effect -- and is strictly enforced by the moderator. Violators will be banned from the forums.
No Flames or Personal Attacks
Each participant is accountable for his or her own messages. Please take care in how you express your comments. Also, remember that your intended tone of voice can easily be lost in written communication; if you want something to be understood in a certain way (humor, sarcasm, etc), it may help to provide an obvious indicator of tone to avoid misinterpretation. Failure to grasp the sender's tone is a common cause of angry replies, or "flames." Please keep "flames" off the forums.
No Commercials
Do not post blatantly commercial messages. If someone poses a query for which you believe you can offer ("sell") a product or service, please send your detailed reply privately to the original sender rather than post it to the forums. Posting a brief mention of a product or service that is in direct response to a legitimate request from another participant is acceptable, but it should refer the person to the source for more information. No pricing information should be posted.
Be Concise
In general, keep your messages concise. (Shorter posts are also more likely to be read.) When lengthy messages seem appropriate, be sure to break up the paragraphs for easy reading.
Add Value
Only post a reply if and when you have something constructive to share. Don't merely add a "Me too!" note.
Stay on Topic
Stay on the stated topic, or start a new forum topic. Provide sufficient detail so others won’t need to request information before they attempt to offer help. For guidance on how to ask questions, see the article “How To Ask Questions The Smart Way."
Use Meaningful ‘Subject’ Lines
In starting a new discussion topic, use a meaningful 'Subject' line. Many people decide whether they want to read a forum message based on the the subject line. Don't say 'Help me,' but instead indicate the specific type of problem for which you're seeking help.
Check Resources First
Don't ask questions for which the answers are readily available in available resources, such as the Getting Started with Adobe Connect page. Don't expect others to do your research. Ask questions when you truly are stuck on a problem and can't figure out what's wrong, and want input from other users.
No Cross-posting
There are numerous topic-specific forums. Please post your questions and comments in the most relevant one--do NOT cross-post to multiple forums, as duplicates will be deleted.
Respect Copyright
Please do not post copyrighted information to the forums. Posting the full text of a newspaper or magazine article Adobe Acrobat, for example, is not acceptable and is a violation of the publication's copyright. It is acceptable to post brief "fair use" excerpts of such articles, along with a link.
Contact Moderator
Do not post questions about forum management in the forums. Contact the forum moderator (moderator@connectusers.com) directly.