Training Your Connect Pro Users

Each quarter we offer three levels of Acrobat Connect Pro Meeting training here at Adobe: Introductory, Intermediate and Advanced. The Introductory and Intermediate start with a short presentation outlining the agenda and goal of the training, while the Advanced is geared towards planning and hosting a larger event-type meeting. Training sessions are via Connect with VoIP and an optional dial-in number.

As part of this article, we've included the Intro and Intermediate slide decks that we use at Adobe so you can get a head start on training your end users. The Intermediate deck also includes information on What's New in Connect Pro 7.

>>Download Intro Training Deck
>>Download Intermediate Training Deck

Our agenda for the Intro Course covers the following topics in this order:

• Lobby/Welcome slides with an overview/agenda of the training
• Intro Polls (learn the comfort level of your audience along with the features they are most interested in).
  • Our typical polling questions include:
    • How long have you been with Adobe?
    • Have you used Connect Pro before?
    • How comfortable do you feel using Connect Pro?
    • What features of Connect Pro are you most interested in? (multiple answer)
• Logging into Connect
  • Most users fail to use their full email address when logging and our password policy differs from our corporate password in so it’s worth mentioning to your audience.
• Connect room analogy
  • To help them understand the idea of meeting room's being persistent, we compare it to an office or conference room
    • Whiteboard, chat, notes, etc… I make sure to emphasize how items in the room from a previous meeting will be there for the next meeting unless removed (e.g. erasing whiteboard, deleting notes, etc…).
• Demo
  • Share a new meeting room within the Share pod in the main training room
    • Have a second Connect Pro meeting open and share your desktop from the primary training room. This will allow you do demo/show sub-menus and windows not normally visible to other participants.
• Best practices for meeting setup:
  • Order Layouts to follow the flow of the meeting agenda)
    • Throughout the training we mention optimal pod settings and other best practices for the meeting and pod settings.
• Pods & typical arrangements

  
  

1. Attendee List
2. Chat pod (unlinked)
3. Note pod (audio information)
4. Share pod
5. Layouts (ordered to match agenda)